ACC Member-to-Member FAQ’s

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: Is my profile and information protected?

A: Yes, a member’s profile and personal information are protected. Each member can personalize his or her Privacy Settings for a photo, contact information, and demographics by going to the Privacy Settings area of their profile. Further, if a member opts to edit Profile information, ACC's Member-to-Member site allows members to do so directly (by clicking here).

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to login to www.acc.com. If you have forgotten your login credentials or need assistance with your login information, please click here.

Q: How do I update my contact information?

A: Go to My Contact Information to edit your email addresses, phone numbers, fax numbers and addresses.

Q: How do I control what information is visible in My Profile?

A: By clicking on Privacy Settings under the My Account drop-down menu, you can control the visibility of your profile picture, contact information, and demographics. Remember to save your changes. 


Contacts / Connections | Top

Q: How do I find other members?

A: When logged in, go to the Member Directory, where you can search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results by:

  • City
  • State
  • Country
  • Community
  • Education

Q: How do I add contacts to my contact list?

A:  There are several ways to add contacts. When you perform a search in the Member Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. Also, 

Q: Why should I add contacts to my contact list?

A:  Creating a virtual address book makes it easy to stay in touch with your contacts, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see your mutual contacts. You can also choose to let your contacts view certain demographics in your profile that others cannot.


Communities / Discussions | Top

Q: What are communities?

A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?

A:  When viewing your profile, click on Communities under the My Connections drop-down menu.  Alternatively, click on My Committee and Chapter eGroups under the eGroups drop-down menu located on the main navigation bar. 

Q: How do I join/subscribe to a community and the affiliated Discussion Group?

A:  You can subscribe to a committee or discussion by going to the My Committees page on your profile on www.acc.com. Highlight a committee in the "Available" column and click the ">" button. This will add you to that committee and its related discussions. Click "Save" when you are finished. 

Q: How can I control the frequency and format of emails I receive?

A: When viewing your profile, click on Community Notifications under the My Account drop-down menu. Below Notification Settings, you may choose one of the following delivery options for each discussion group:

• "Real Time" sends an email every time a new message is posted.

• "Daily Digest" sends one email to you each day, consolidating all of the posts from the previous day.

• "No Email" allows you to be part of the group without having emails sent to you. However, you can still post and read messages by logging into the community site.

Q: How do I leave a community or unsubscribe from a discussion?

A: You can unsubscribe from a committee or discussion by going to the My Committees page on your profile on www.acc.com. Highlight a committee in the "Selected" column and click the "<" button. This will remove you from that committee and its related discussions. Click "Save" when you are finished.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?

A: Select “Post a message” from the "Participate" drop-down menu, or you can use the “Post Message” link located at the top of a discussion email (HTML only).

Q: Can I search for posts across all the communities?

A:  Yes. Simply enter the relevant keyword(s) in the search bar located in the main navigation. To refine your search results, please select "Show Advanced Search."

Q: How do I see a listing of all of the posts to a specific Community?

A: Click on the Discussion tab via the community's landing page. Selecting the subject line of a post will load the entire thread. Click “Show Original Message” (located at the bottom of the thread) to view the message that started the discussion.

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?

A:  If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click the “Library” tab via the community’s landing page. If you do not know the location of the desired resource, enter the relevant keyword(s) in the main search bar.

Q: Can I search for specific file types?

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional).  Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
  • Upload your file.
  • Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

Q: What kind of files can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms.  Tagged items are prioritized in the search results.